Privacy Policy for Beyond Medals, Inc.

By using our services and this website, you accept that Beyond Medals, Inc. (“we”, “our”, “us”) will process your personal data in accordance with this Privacy Policy and applicable data protection laws. If you do not agree with any aspect of this Privacy Policy, you should immediately discontinue access or use of our services and website.

We will process your personal data in different ways depending on whether you visit our website, our stores, if you are not registered as a customer, if you have created a user account in the web shop or if you have signed up for our newsletter. This Privacy Policy does not apply to any third-party site accessible through any link from our website or to any third-party site recommended or referenced by our website or by our staff. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

This Privacy Policy lays out our policies and procedures surrounding the collection and secure handling of any such information that identifies an individual user or that could be used to locate or contact an individual user (Personally Identifiable Information or “PII”).

What is PII?

PII is any information which can be used to identify a person, such as first name and surname, address, e-mail address, telephone number, or other contact details. This Privacy Policy covers all PII that you voluntarily submit to us and that we obtain from third parties. This Privacy Policy does not apply to anonymized data, as it cannot be used to identify you.

You may be asked to provide PII anytime you are in contact with us.

Which PII is processed?

We collect PII to be able to provide you with the services we offer, for identification and registration purposes and to provide good quality of service. The PII is used to maintain a good customer relationship and give you a better shopping experience. The PII is also used to contact you if necessary. When we require certain PII from you, it is because we are required by law to collect this data or it is relevant for specified purposes. Any PII you provide to us that is not required is voluntary. We also collect PII in the following cases:

• Information in connection with you subscribing to our newsletter (for example, email address);

• Information in connection with the use of our services (for examples, which device you use when you visit our websites, information collected via cookies about which pages you visit, what communication you have received and acted on, what product notifications you have received and what customized content you have used, or customer surveys you have answered);

• Information linked to purchases and reservations (for examples, which products you have bought, which store you have shopped in, any reservations you have made in our stores, which delivery method and which payment method you have chosen);

• Data derived from other data, which have either been generated or given (for example marketing segments and other information about our users' shopping habits that help us understand these better);

• Information that you provide to our customer service;

• Any other information collected with your consent. If this happens, you will receive specific information about what information we collect and what it is used for when we obtain your consent.

What is my PII used for?

Your PII is used to provide you with the best possible products and services. Examples of how your PII is used in connection with this purpose is:

• Manage your orders / purchases / returns in the web shop or store;

• Information / updates about your orders / purchases / returns in the web shop or store;

• Answer your questions and messages in connection with purchases;

• Give you the opportunity to participate in competitions.

Direct marketing

We may contact you, via e-mail or text message, to communicate news, campaigns, offers, product suggestions, information related to function, changes and news in our services or other information we believe is relevant to you.

If you have subscribed to our newsletter, the legal basis for the processing of your PII for this purpose is consent.

If you have a user account in our web shop, the legal basis for the processing of your PII for this purpose is legitimate interest.

Marketing in our digital channels

If you have a user account in the web shop, shop as a guest or just visit our website, the legal basis for processing is our legitimate interest in marketing our products and services.

In this context, PII is used to, for example, adapt the content on our websites based on settings, preferences, purchasing and use patterns.

Marketing in other digital channels

We want the ads from us which our newsletter subscribers see in other media to be relevant. In order for us to be able to show you relevant ads in other digital channels, for example Facebook and Google, we sync PII such as email address and possibly your phone number with the corresponding identifiers on the current platform. The adaptation is based solely on what we know about you, not on information that other media have in addition to those needed to identify you.

If you are subscribing to our newsletter, the legal basis for the processing of your PII for these purposes is consent.

Manage user account and newsletter subscription

We use your PII in connection with the creation and administration of user accounts and subscription for our newsletter. The legal basis for the processing of PII is the consent you have given us. In this context, your PII is used in connection with the purpose, including inter alia: to create and manage personal user accounts in our web shop, to create and manage subscriptions to our newsletter, and to inform you about new or changed services (for example new payment solutions, to respond to your inquiries regarding user accounts and subscriptions to newsletters).

When you choose to shop without a user account, you are assigned a unique customer number.

Analysis and development

We use PII to understand usage patterns and needs and to further develop our services and products. The legal basis for the processing of PII is our legitimate interest in improving our services and includes, inter alia:

• Use statistical data to divide users into groups based on (for example, residence and duration of the customer relationship);

• Use of our website in order to understand how these factors affect the needs and use of our services. In these cases, the PII is processed in aggregate form and / or anonymized, and we collect and analyze information through customer surveys, customer service, submitted proposals, as examples, in order to understand usage patterns and the need to develop our products and services, test and improve our systems, services and products;

• Safety and prevention of misuse: we need to process PII in order to guarantee a high level of security in all our services and to be able to detect or prevent various types of fraud and misuse of services or payment methods.

Use of cookies

Cookies are used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services. We use the following cookies:

• Necessary cookies: these cookies are necessary to maintain our services. They are usually only set in response to actions made by you, such as creating an account or saving a wish-list for later. You can set your browser to block or alert you about these cookies, but that can make some parts of the website not work. These cookies do not store any PII;

• Performance cookies: these cookies allow us to count visits and traffic so we can collect insights like which pages are the most popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore, anonymous;

• Functional cookies: these cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages;

• Marketing cookies: these cookies may be set through our website by our advertising partners to build a profile of your interests and show you relevant adverts on other websites. They do not store directly PII but can identify your browser and internet device.

You can choose to have your computer warn you (through your browser settings) each time a cookie is being sent, or you can choose to turn off all cookies. If you choose to turn cookies off, some of the features that make your website experience more efficient may not function properly.

Do you share my PII with others?

Our suppliers need PII in order to provide services to us within the framework of the processing activities described in this Privacy Policy. We have signed data processing agreements with the suppliers which clearly define restrictions on how they may use your PII in accordance with current data protection regulations.

We forward your PII to our suppliers within the following areas:

• Customer service ;

• Analysis / statistics;

• Payment;

• Transport;

• Technical support;

• Marketing;

• Communication services;

After campaigns we sometimes wish to analyze the sales towards our marketing activities in order to create more relevant offers in the future. We do this by synchronizing anonymized purchase data with marketing activities with third-parties.

Where is my PII stored?

The website is hosted in the United States of America. We do not store or transfer your PII outside the United States of America.

How can I manage my PII?

You can change your PII at any time. You can either do it yourself via your pages or contact us for help at info@beyondmedals.com.

Your rights

If you want to know which PII we store, you have the right to request an extract from the register. If you want your PII corrected, you have the right to request this. If you want to delete your PII, you have the right to do so provided we are not obliged to store them by law. If you wish to restrict the processing of your PII, you have the right to request this. Consent can be revoked at any time. Where processing is based on a legitimate interest or consent, the processing may continue to some extent. If we correct or delete your PII, or if we restrict the processing, we will inform you. You have the right to have a printout of your PII in a structured, commonly used and machine-readable format and to transfer the PII to another company. However, this only applies to PII that you have actively provided. You have the right to object if you believe that we do not process your PII in the right way.

Who has access to my PII?

Your PII is only processed by authorized personnel who have access to the data in their professional capacity and who only have the right to collect / use the data for the specified and justified purposes for which it is collected.

How long do you store my PII?

Your PII is stored for as long as we need it to provide the services described in this Privacy Policy, to secure your rights in connection with the purchase of a product, or as long as the law requires us to retain it. It is deleted thereafter.

How do you protect my PII?

We store your PII in our business environments. In these environments, standard security solutions are used to prevent unauthorized access. We protect PII and sensitive information in accordance with current standards.

We cannot fully guarantee that loss, misuse, unauthorized acquisition, or alteration of your PII will not occur. If you do receive a suspicious request, do not provide your information and report it by contacting info@beyondmedals.com.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by internet or wireless connection, including email, telephone, or text message, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your PII is no longer secure, please contact us at info@beyondmedals.com.

Changes to the privacy policy

We have the right to make changes to this Privacy Policy at any time by posting a new version on this page or a successor page. When the changes are not purely editorial or linguistic but of a material nature, those who have a user account in our web shop will be informed about the change and what it means before it enters into force.

Contact details

If you have any questions regarding your user account or the processing of your PII, or wish to exercise any of your rights, please contact us at info@beyondmedals.com